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    • Home
    • About Us
    • Services
    • Know Us
    • Framework
    • Benefits
    • Contact Us
  • Home
  • About Us
  • Services
  • Know Us
  • Framework
  • Benefits
  • Contact Us
ADC

Who We Are

We speak your language and your customer's language


  •  We understand local cultures and processes. This local expertise, a genuinely global mindset, transparent pricing and simple processes are the building blocks of seamless delivery and results for your business.


  • Putting people first is central in our commitment to make our Vision a reality. We understand that a one-size-fits-all approach to debt collection and receivables management cannot work in every case.

 

  • We make sure we focus on your needs as an individual business and provide a dedicated point of contact, supported by our collections specialists who are having extensive experience in UAE. 

 

  • Our team specializes in understanding local customs and adhering to the laws of the UAE's jurisdictions & regulatory standards and requirements.


  • As debt collectors we are always mindful of future customer relationships and are very professional in the way we approach your clients.

 

  • Our adopted method is Optimized and cost-effective process, and we maintain the CONFIDENTIALITY as the principle while dealing with our clients.

 

  • Skip Tracing operations as & when deemed appropriate, traces and locates the debtor, who could be either in the country or abroad.

 

  • Strategic alliances with external channel partners across the globe with client's consent and lawyers for critical debtors.

 

  • We offer diverse collections, legal services including collecting debts and accounts receivables in all stages, for different sectors.

Maximize Your Debt Recovery with Alpha for Debts Collection

Process & Action

Advanced Technology and Security

Quality Assurance

  

  • Tele calling  (Pre-due, Buckets, Recoveries & Skip)
  • Predictive Auto Dialer
  • Skilled Negotiations
  • Tailored Settlements 
  • Risk Profiling
  • Skip Tracing
  • Field Visit Services
  • Payments Controlled Policies
  • Calls / Emails / SMS / Fax 
  • WhatsApp (Meta / UAE Telecom Verified)
  • Dunning / Demand Letters
  • Customized Legal Services
  • Notarized Legal Notices
  • Customer Meetings Inbound / Outbound
  • Dispute Resolution
  • Write Offs Negotiations Exemptions

Quality Assurance

Advanced Technology and Security

Quality Assurance


  • Quality Assurance Escalations 
  • Management Process Training
  • Product Training 
  • System Training 
  • Soft Skill Training
  • Knowledge Management
  • Knowledge Assessment
  • Calibrations 
  • Performance Reviews
  • Progressive Learning Process 
  • Quality Improvements

Advanced Technology and Security

Advanced Technology and Security

Advanced Technology and Security


  • Access Controlled 
  • Secured Servers
  • BCP (Inter/Intra City) 
  • Local BCP (short term) 
  • System Training 
  • Disaster Recovery Plan  
  • Data Backup
  • Data Protection
  • Surveillance Cameras 
  • Call Recordings 
  • Restricted Accesses 
  • Firewall
  • Regular updates and maintenance 


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